Dispatch & reservations training
Hands-on training for limousine and chauffeured transportation teams, built on 20+ years of transportation and reservation experience. Practice booking accuracy, dispatch coordination and clear handoffs—virtually or at your location.
Anonymized work sample
A short adaptation of Emily’s SOP work: shift-start checks, reservation review and clear handoff notes. Client details and internal policies are excluded.
What we cover
Intake, confirmations, changes, cancellations, special instructions and clean booking records.
Board monitoring, driver and vendor coordination, and handoffs nobody has to guess at.
What counts as urgent, who owns it and how to escalate without losing the trip.
Farm-out and affiliate coordination, with confirmations that close the loop.
Training packages
Live virtual
$1,200
Up to 6 staff · one-time
A focused four-hour session for new hires or a team refresher.
Virtual or on-site
$2,500
Up to 10 staff · one-time
A full working day covering reservations and dispatch end to end.
On-site
$4,800
Up to 10 staff · one-time
Two days with your team, built around how your operation actually runs.
On-site travel: For on-site training, the cost of flights, hotel and related travel is billed separately at actual cost, on top of the package price. Travel is estimated and agreed with you before anything is booked.
Training dates depend on availability and are confirmed with you directly. Larger teams and custom agendas are quoted individually. Final scope and terms are confirmed in writing.
Evaluate each package
Who this is for: New reservationists and dispatchers in their first months, or an established team that needs a shared refresher on the fundamentals.
Who this is for: Teams that handle both reservations and dispatch—especially where the two sides hand work to each other every day.
Who this is for: Operations that want training built around their actual workflow—and written procedures to keep when the training ends.
Software scope: Sessions teach the work itself in a demonstration environment with example data—not inside your live system. Examples are shaped around the kind of platform you use, and your team applies the steps in your own tools.
Coaching & new-hire development
Live virtual
$750 /month
One company · up to 6 staff
For an established dispatch and reservations team that wants more consistent decisions, communication and handoffs.
New ongoing engagements have a separate one-time $250 onboarding fee, invoiced before work begins. Existing clients are not charged onboarding twice. Setup covers the kickoff, agreed access boundaries, existing workflow documentation and review/checklist setup.
Live virtual
$2,250 one-time
One company · up to 3 staff learning the same role · 4 weeks
A structured first month for up to three employees learning the same reservationist or dispatcher role at one company.
One-time training fee for the four-week program. No onboarding fee. Your supervisor handles daily shadowing and reviews actual work; Emily provides scheduled training, practice checkpoints and assessment.
Both programs are virtual. For in-person delivery, choose the $2,500 Full-Day Team Training or $4,800 Two-Day On-Site Intensive; additional coaching or assessments are quoted separately. Flights, hotel and related travel are billed at actual cost, estimated and agreed before booking. Final scope, availability and terms require a written agreement.
Training FAQ
Virtual sessions can be recorded at your request and shared with your team. Recordings are yours to keep.
Rescheduling is fine with reasonable notice. The exact policy is confirmed in your written agreement.
Packages include up to 6 attendees (half-day) or 10 (full-day and intensive). Larger groups are quoted individually.
Sessions teach the work itself in a demonstration environment with example data—not inside your live system. Examples are shaped around the kind of platform you use, and your team applies the steps in your own tools.
No. The full day includes a lunch break and short breaks; the half-day is four hours with short breaks.
You keep the workbooks, checklists and—on the intensive—your three custom SOPs. The intensive also includes a 30-day follow-up call, and monthly team coaching is available as a separate engagement.
Training and daily operations
Review the skills behind a complete booking and an accountable handoff. If your team also needs operational coverage, explore the separately scoped support services.
Let’s move your business forward