Essential work. Exceptional follow-through.

01 · Operations

Transportation Dispatch & Operations Support

Outsourced dispatch support for limousine and chauffeured transportation companies. Morning board monitoring, reservation confirmations, driver and vendor coordination, trip audits and documented handoffs—within your agreed coverage and procedures.

• — Reservation management
• — Morning coverage & dispatch board monitoring
• — Driver and vendor coordination

02 · Operations

Reservation Management & Booking Support

Reservation management and booking support for transportation businesses: intake, confirmations, changes, cancellations and special instructions. Keep booking records organized and pass complete details to the team handling each trip.

• — Reservation intake & booking confirmation
• — Changes, cancellations and amendments
• — Pickup, drop-off and special instruction details

Founder experience: Curry Travel Co

03 · Operations

Business Operations & Process Improvement

Bring structure to the work that happens every day. We help turn scattered knowledge into documented workflows, practical tools and clear responsibilities.

• — Workflow auditing & process mapping
• — SOP writing
• — Templates and checklists

04 · Business support

Executive & Administrative Support

Thoughtful, discreet support for the inboxes, calendars and moving parts that compete for your attention. Every engagement is customized to an agreed scope.

• — Inbox and calendar coordination
• — Follow-ups & client communications
• — Data organization

05 · Business support

Client Follow-Up & Lead Management

Make follow-through part of the process, not another reminder on your list. Create a clear path from initial inquiry to the next meaningful conversation.

• — Inquiry response processes
• — Lead tracking & CRM hygiene
• — Callback workflows

06 · Digital

Social Media Management

Bring intention and consistency to your digital presence with content planning, clear messaging and coordinated publishing.

• — Content planning
• — Caption copywriting
• — Scheduled posting

07 · Operations

New-Hire Training Plan

A four-week virtual program for up to three employees learning the same role at one company. A role checklist, weekly training and competency checkpoints built around your documented procedures. $2,250 one-time, with no onboarding fee.

• — 30-minute manager kickoff
• — Role-specific onboarding checklist and four-week training schedule
• — Four weekly 60-minute live virtual sessions

08 · Operations

Monthly Team Coaching

Virtual coaching for an existing dispatch and reservations team of up to six staff at one company. Selected work reviews, practice for difficult cases and a short action plan. $750/month; a separate $250 onboarding fee applies to new ongoing engagements.

• — One 90-minute live team session each month
• — Review of up to five anonymized bookings, dispatch situations or handoffs
• — Practice for difficult calls, changes, affiliate confirmations and escalation

09 · Operations

Build Your Affiliate Network

Research chauffeured transportation affiliates, organize comparable rate sheets and develop business connections with support from Emily’s affiliate-management experience. Projects typically run $1,500–$6,500 depending on the number of markets; every project is scoped and quoted individually.

• — Research affiliate companies in your target markets
• — Request and compare affiliate pricing where available
• — Build organized rate sheets with vehicle classes, minimums and relevant charges

Founder experience: Affiliate management