Monthly retainer
Monthly Team Coaching
$750 /month
For an established dispatch and reservations team that wants more consistent decisions, communication and handoffs. Live virtual, one company, up to 6 staff.
- One 90-minute live virtual team session each month
- Review of up to five anonymized bookings, dispatch situations or handoffs
- Practice for difficult calls, booking changes, affiliate confirmations and escalation
- One 30-minute manager check-in each month
- A short written action plan with priorities to practice before the next session
Your engagement also includes the one-time $250 onboarding fee — kickoff, secure access setup, workflow documentation and your reporting templates. Emily invoices it separately before work begins, so the amount you pay here is exactly your monthly price. Existing clients are not charged onboarding twice.
New ongoing engagements have a separate one-time $250 onboarding fee, invoiced before work begins. Existing clients are not charged onboarding twice. Setup covers the kickoff, agreed access boundaries, existing workflow documentation and review/checklist setup.
Outside this package: Unlimited calls or messages; Daily staff supervision or live dispatch coverage; Writing a new SOP manual.
Both programs are virtual. For in-person delivery, choose the $2,500 Full-Day Team Training or $4,800 Two-Day On-Site Intensive; additional coaching or assessments are quoted separately. Flights, hotel and related travel are billed at actual cost, estimated and agreed before booking. Final scope, availability and terms require a written agreement.
Sales tax is calculated and added at checkout where your location requires it.
After payment Emily reaches out personally to schedule your kickoff. Nothing is auto-assigned and no work begins before that conversation.
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