Frequently asked questions
Clear answers. Before we begin.
Straightforward answers about how we work, what things cost and what to expect. If your question isn’t here, ask us directly — the conversation costs nothing.
About working with us
Are you a virtual assistant agency?
The Follow Up Firm is an independent outsourced operations and business support company. Our focus is accountable ownership of agreed workflows—not simply completing a list of one-off tasks.
Can you work within our existing systems?
Tools, access, documentation and communication are discussed during discovery and agreed as part of onboarding. No specific platform compatibility is promised before that conversation.
How do you handle sensitive information?
Discretion and clear access boundaries are central to our approach. Access and handling requirements are agreed during onboarding. Please do not include credentials or confidential client information in the Finder or contact form.
Pricing and getting started
How is support priced?
Social media packages start at $900/month, with Growth at $1,750 and Premium at $3,000. Package contents are confirmed in your agreement. Morning Dispatch Coverage is $1,500, $2,000 or $2,650 per month for three, five or seven mornings a week. Consulting and administrative work are custom quote or retainer, based on scope, volume and hours.
Is there an onboarding fee?
Yes. Every new ongoing engagement has a flat, one-time $250 onboarding fee. It covers the setup work done before regular support begins: a kickoff call, secure access setup for your tools and accounts, documenting your workflows, contacts and escalation rules, and preparing the checklists and reporting templates we use for your account. Because this work happens once, it is billed once rather than built into your monthly price.
Is morning dispatch coverage a package?
Yes. Morning Dispatch Coverage is published as three options: three, five or seven mornings a week, each covering one six-hour block (Eastern 3–9 AM, Central 2–8 AM or Pacific 1–7 AM). Board monitoring, confirmations, driver and vendor coordination, exception escalation and end-of-day notes are included. Other coverage is arranged by custom agreement.
Coverage and tools
What dispatch coverage do you offer?
The advertised morning coverage is one six-hour block, shown as Eastern 3–9 AM, Central 2–8 AM and Pacific 1–7 AM. Your local scheduling window and availability are confirmed in your agreement; other coverage is custom.
Is the Business Support Finder a quote?
No. It provides a preliminary AI-generated service recommendation, delegation checklist and discussion brief. It is not a quote, guarantee of outcomes or confirmation of availability.
Pricing shown anywhere on this site reflects our published packages; your final scope, availability and terms are always confirmed individually in a written agreement.
Let’s move your business forward