New-Hire Training Plan
A structured first month for your next reservationist or dispatcher.
A four-week virtual program for up to three employees learning the same role at one company. A role checklist, weekly training and competency checkpoints built around your documented procedures. $2,250 one-time, with no onboarding fee.
What your package includes
- A 30-minute manager kickoff to confirm the role, skills and procedures
- A role-specific onboarding checklist and four-week training schedule
- Four weekly 60-minute live virtual training sessions
- Practice assignments and competency checkpoints between sessions
- A final assessment summary and handoff recommendations for the manager
How it works
- Week 1Foundations: required booking details, company standards and communication expectations.
- Week 2Routine work: confirmations, changes, cancellations or dispatch-board routines, depending on the role.
- Week 3Exceptions: difficult situations, driver/vendor communication, escalation and handoffs.
- Week 4Assessment: practice scenarios, remaining gaps and the manager’s next steps.
What your company prepares
- One shared role for up to three new employees
- Your existing procedures and required skills
- A company supervisor for daily shadowing and review of actual work
Outside this package
- Full-time supervision or daily shadowing by Emily
- Major workflow redesign or custom SOP writing
- Live dispatch or reservation coverage
Let’s move your business forward