Monthly Team Coaching
Keep the training alive after the sessions end.
Virtual coaching for an existing dispatch and reservations team of up to six staff at one company. Selected work reviews, practice for difficult cases and a short action plan. $750/month; a separate $250 onboarding fee applies to new ongoing engagements.
What your package includes
- One 90-minute live virtual team session each month
- Review of up to five anonymized bookings, dispatch situations or handoffs
- Practice for difficult calls, booking changes, affiliate confirmations and escalation
- One 30-minute manager check-in each month
- A short written action plan with priorities to practice before the next session
How it works
- Before the sessionYour manager submits the month’s concerns and up to five anonymized examples. Emily reviews them and prepares practice scenarios.
- Team sessionWork through selected situations, practice decisions and agree on the next improvements.
- Manager check-inReview progress and priorities with your manager, supported by a short written action plan.
What your company prepares
- The manager’s priorities for the month
- Up to five anonymized examples submitted before the session
- Your existing procedures and escalation rules
Outside this package
- Unlimited calls or messages
- Daily staff supervision or live dispatch coverage
- Writing a new SOP manual
Let’s move your business forward