Choose a recurring task that causes confusion. Observe the work before documenting it, and ask the person doing it where judgment is required.
Write the purpose, trigger, responsible role, required inputs and numbered steps. Include exceptions and an escalation path, not just the ideal scenario.
Have someone unfamiliar with the task follow the draft. Their questions reveal missing context. Revise before treating the document as complete.
Assign a document owner and review it when tools or responsibilities change. A short, current procedure is more useful than an extensive manual nobody trusts.
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