Start with the trip itself: pickup time and location, passenger name and count, contact number, and any special instructions. If any of these came from a note rather than a confirmation, verify them before the driver rolls.
Confirm the driver assignment and that the driver has acknowledged the trip, the vehicle, and the pickup details. An assigned trip without an acknowledged driver is an open risk.
Check the exceptions: flight tracking for airport pickups, weather or road issues on the route, and any affiliate or farm-out involvement that needs its own confirmation.
Finally, confirm the handoff. If your shift ends before the trip completes, the next person needs the trip status, the driver status and anything still outstanding—in writing, not from memory.
General educational information, not a service guarantee or a statement of company results.
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