A partner behind your progress
Your Business.
Our Follow-Through.
Transportation operations, dispatch training, and dependable business support.
Helping transportation companies coordinate trips, train dispatchers and reservationists, document procedures, and manage daily follow-up—without the overhead of a full-time hire.
Nashville-based. Experience-led. Built around you.
Anonymized work sample
Dispatch SOP: shift-start review and handoff
A short adaptation of Emily’s SOP work: shift-start checks, reservation review and clear handoff notes. Client details and internal policies are excluded.
Start where it hurts
Three ways we help.
Pick yours.
“We need someone to handle the work.”
Dispatch, reservations and administrative support, owned end to end—so the daily work stops landing on you.
Discuss coverage“Our employees need training.”
Dispatcher and reservationist training, virtual or on-site, taught by someone who has done the work.
Compare training packages“Our operation needs better processes.”
Audits, SOPs and workflow improvement that turn scattered knowledge into documented routines.
Explore an operations reviewNot another task taker. A true partner.
Behind every strong business,
someone follows through.
The calls. The schedules. The details that can’t slip. We take ownership of the essential work behind the scenes—so you can give your attention to your clients and what comes next.
We’re not a generic VA agency. We bring hands-on operational experience, documented processes and a clear sense of responsibility to the work your business depends on.
Meet The Follow Up FirmOur services
The right support. Right where you need it.
Morning dispatch coverage: Eastern 3–9 AM · Central 2–8 AM · Pacific 1–7 AM — one focused six-hour block; other coverage by custom agreement. See dispatch support
Dispatch & operations
Outsourced dispatch support for limousine and chauffeured transportation companies. Morning board monitoring, reservation confirmations, driver and vendor coordination, trip audits and documented handoffs—within your agreed coverage and procedures.
Explore serviceReservation management
Reservation management and booking support for transportation businesses: intake, confirmations, changes, cancellations and special instructions. Keep booking records organized and pass complete details to the team handling each trip.
Explore serviceProcesses & systems
Bring structure to the work that happens every day. We help turn scattered knowledge into documented workflows, practical tools and clear responsibilities.
Explore serviceExecutive & admin support
Thoughtful, discreet support for the inboxes, calendars and moving parts that compete for your attention. Every engagement is customized to an agreed scope.
Explore serviceClient & lead follow-up
Make follow-through part of the process, not another reminder on your list. Create a clear path from initial inquiry to the next meaningful conversation.
Explore serviceSocial media management
Bring intention and consistency to your digital presence with content planning, clear messaging and coordinated publishing.
Explore serviceNew-hire training
A four-week virtual program for up to three employees learning the same role at one company. A role checklist, weekly training and competency checkpoints built around your documented procedures. $2,250 one-time, with no onboarding fee.
Explore serviceTeam coaching
Virtual coaching for an existing dispatch and reservations team of up to six staff at one company. Selected work reviews, practice for difficult cases and a short action plan. $750/month; a separate $250 onboarding fee applies to new ongoing engagements.
Explore serviceAffiliate network development
Research chauffeured transportation affiliates, organize comparable rate sheets and develop business connections with support from Emily’s affiliate-management experience. Projects typically run $1,500–$6,500 depending on the number of markets; every project is scoped and quoted individually.
Explore serviceNot sure where to start?
Get a personalized starting point with our Business Support Finder.
Find my supportIndustries we support
Built for businesses
that keep things moving.
Based in Nashville, Tennessee
Local roots.
Nationwide reach.
The Follow Up Firm is an independent Nashville operations support company. From our home in Middle Tennessee, we provide dispatch support, reservation management, executive and administrative support, process improvement and social media management to businesses across the United States.
Looking for operations support in Nashville? We work with transportation and logistics companies, professional services and growing small businesses—here at home and wherever you operate.
Talk to a Nashville operations partnerHow we work
A thoughtful process. A dependable partnership.
- 01
Discover
We listen to your priorities, bottlenecks and the way your business works.
- 02
Design
Together, we define responsibilities, coverage, workflows and communication.
- 03
Implement
We document the details, establish handoffs and take ownership of agreed tasks.
- 04
Optimize
We review the work, refine processes and adapt as your needs evolve.
Support without the staffing overhead
A different way
to build capacity.
Hiring and outsourcing meet different needs. We help you define the work before you choose the structure.
| Consideration | Employee | The Follow Up Firm |
|---|---|---|
| Commitment | A staff position | Agreed scope or retainer |
| Management | Internal supervision | Defined ownership & reporting |
| Processes | Built in-house | Documentation in the scope |
| Capacity | Role-based staffing | Customized to your needs |
Scope, availability and terms are agreed individually. No savings or outcomes are guaranteed.
The cost of getting work done
How Much Could Outsourcing Save Your Business?
Look beyond salary. Compare payroll taxes, benefits, tools and onboarding with a flexible outsourced arrangement using your own assumptions.
Illustrative estimates only. Not confirmed service prices or guaranteed savings.
Explore the savings calculator
Experience behind the follow-through
Real operational experience.
A personal commitment.
Founded by Emily Curry in Nashville, The Follow Up Firm brings 20+ years of hands-on experience in transportation, dispatch, reservations, logistics and operational management to executives and growing businesses.
Let’s move your business forward